Essential skills for administrators

(Former name: Administration: essential skills for administrators)

Course summary

In any organisation, the administration team has the biggest variety of responsibilities. It has to be constantly flexible and responsive to the needs of management. The administration team is the face of the organisation as they can be the first point of contact for clients. Though the clerical and office skills of the team are often overlooked, the best admin assistants can make themselves stand out by being proactive and efficient.

AA, Moorfields Eye Hospital
“The trainer was very professional, knowledgeable and pleasant to learn from. I will be able to implement what I learnt from this course into my work.”
“The training today has been the best possible use of my time. I can thoroughly recommend this course to others. ”
JG, London Borough of Havering
“I really enjoyed this course. The trainer was easy to listen to, had good tips and allowed plenty of time for discussion.”
HW, Rosebury Housing Association
“The trainer was very clear and straight to the point. I like how the group got to share their experiences.”
AS, Mentor Graphics UK Ltd
“The trainer was great and kept everyone interested. I have now got some great ideas on how to prioritise.”

Course dates and location

We can deliver this course virtually for your organisation, on a date and time that suits you. If you have four or more people who would like to attend this course then group training could be the most cost-effective option. Contact one of our Training Coordinators on 020 7490 3030 or email for more information and a quote.

If you would like to attend this course then register your interest with us. Currently, this course is run on request meaning that a date will be scheduled once we have at least three people interested in attending this course. 

There are no dates available at the moment.

Secretarial & Office Admin Courses in London

Our admin courses in London will give you the key administration skills you need, and will cover:

  • supporting your managers and other team members effectively
  • managing your time, priorities and workload
  • creating effective administrative systems
  • communicating face to face with confidence
  • presenting a professional and friendly image and providing good customer service for internal and external customers
  • delegating to others and accepting delegation
  • dealing with difficult situations
  • top tips for writing effective emails and letters
  • a year of free support

All our training courses are delivered virtually. The webinar systems used do not require software download.

Our admin courses in London are aimed at administrative and clerical assistants, secretaries and receptionists who want to improve their administration skills. It is designed for for individuals who have had 3 years or less experience in an admin role. The Centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

This admin course will help you become more effective and efficient at work by ensuring that you are equipped with the essential administration skills to deal with your workload and to be an effective team member.

As a member of the admin team, you may find some of our other administration courses of interest. Take a look at Time management for administratorsCustomer care and telephone skills or The Executive PA.

  • £469 plus VAT not-for-profit price (applies to charities and all other not-for-profit organisations, including public sector and housing)
  • £522 plus VAT standard price (applies to all other organisations)

Book this course

We have a two-tier pricing structure, offering discounted rates to charities and not-for-profit organisations: Not-for-profit price applies to charities and other not-for-profit organisations (including public sector and housing) Standard price applies to all other organisations

If you are requesting a charity discount, we will need your registered charity number

(if so please specify – please note, this information will be kept private and only used to ensure we can support your learning needs on the day(s) of the course)

(e.g. dietary, access, religious)

(promotional codes cannot be used for courses with a special offer price applied)