Good customer care is vital for your organisation’s reputation. It also improves your job satisfaction. This course will help improve your skills in listening to clients, users, supporters and colleagues and understanding their needs so that you can provide what they really want, where and when they want it. Over the day you will cover:
- your ‘customers’
o who they are
o how they see you
o what they want from you
- customer care and customer service – two sides of the same coin
- the values, vision and mission of your organisation – how customer service helps achieve all three
- the skills of providing good service in person and on the phone
- dealing with difficult customers and complaints
- telephone do’s and don’ts
- anger management
- building relationships
- assertiveness
- personal presentation
- listening skills
- a year of free support
All our training courses are delivered virtually. The webinar systems used do not require software download.