Itec deliver the Department for Work and Pensions Restart Scheme on behalf of Serco in Wales, to help individuals back into work

The Restart Scheme will give individuals in Wales claiming Universal Credit in the IWSR* (for at least 9 months) enhanced support to find jobs in their local area.

We provide tailored support for individuals in South Wales in the IWSR who have been claiming Universal Credit.

We are committed to understanding your personal circumstances, goals and aspirations to help you break down barriers and move forward to find and secure sustainable work.

Our team of employability experts can help in the following ways:

  • Providing dedicated 1:1 support 
  • Access to training & qualifications
  • Our advisors can provide you with a Better Off Calculation and can signpost you to other services if you have debt & money management issues
  • Skills and confidence building
  • CV and interview workshops
  • Support with mental & physical health conditions
  • Improving job searching results
  • Finding & securing sustainable employment
  • Provide ongoing support to you and your employer through a range of upskilling and development opportunities


To be eligible the claimant must:

  • Have been on Universal Credit or Jobseeker’s Allowance for 9 or more consecutive months
  • Be in the Intensive Work Search Regime at the point of referral
  • Have no sustained earnings at the point of referral
  • Have the right to work in the UK
  • Reside in England or Wales
  • Be of working age
  • Not be currently participating in other DWP Contracted Employment Provision
  • Not be in a Control Group or Public Sector Comparator where participation on this programme would affect the validity of those groups

*Intensive Work Search Regime

Restart Participant
Since being on Restart I feel so much more positive about my future, and thanks to my trainer Jess, I am now filled with confidence that I can succeed. I would definitely recommend Restart o anyone who needs a hand getting into work, I can't wait to start my new job!
Restart Participant
Hannah and Aimee were really helpful, they were always in constant contact and sourced various job interviews for me based on my skills and traits. I'm so happy to find a job that's so well suited, I can't thank them enough.

Participant Journey


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