Assertiveness skills: a practical approach

(Former name: Practical assertiveness skills)

Course summary

Do you wish you had the confidence to deal with difficult situations at work effectively and assertively and without causing conflict? Would you like to be able to present your ideas and opinions in ways that enable you to feel heard and respected? Do you have trouble saying “no”?

This one-day Assertiveness training course covers the basics of assertiveness – what it is and the challenges people face when being assertive. It will provide you with the tools and skills you need to think and act more assertively. You will learn how to communicate in a confident and positive way, with a focus on developing a personal style that will benefit you, your colleagues and your organisation.

DVN, Prostate Cancer UK
“The course was extremely useful. It gave me the 'weapons' to start practising assertive behaviour straight away.”
RM, Suzy Lamplugh Trust
“Everything was excellent. My attention was kept all the way through the day with interesting case studies. I learnt a lot from the course and I now have the confidence to put it into practice.”
HK, Talbot Underwriting Ltd
“I found by the end of the course I was at ease with giving my opinion (which is rare) I liked the activities and it made me feel very positive .”
JG, Expedition Engineering
“I enjoyed this course. During the day questions were raised in my own mind and I was given time and space to think about them in light of the advice I was being given.”
SC, Universities UK
“Excellent. The course was really useful - handy tips, good ways to think about being assertive and building confidence. The trainer was excellent, very engaged and responsive.”

Course dates and location

All our training courses are being delivered virtually. The webinar systems used do not require software download.

Please note: we allow a maximum of three people per organisation on our Individual training courses.

Our next available course dates for individuals are:

  • 13 June 2024
  • 12 September 2024

We can deliver this course virtually for your organisation, on a date and time that suits you. If you have four or more people who would like to attend this course then group training could be the most cost-effective option. Contact one of our Training Coordinators on 020 7490 3030 or email for more information and a quote.

Assertiveness Skills Training Courses in London

The Assertiveness skills: a practical approach is an assertiveness course that is intended for anyone who feels they need to build their confidence or assertiveness. You will understand that assertiveness is not about aggression or conflict but, instead, is about finding the right tools to solve problems in a non-confrontational way.

Over the one day assertiveness training you will cover:

  • what assertiveness means to you – your concerns and issues around being assertive
  • understanding the principles of assertiveness
  • passive, aggressive, indirect or assertive? Recognising your own style
  • tips on how to behave assertively
  • the Neuroscience of assertiveness
  • ways to reduce physical tension
  • how to say “no” assertively
  • tips for disagreeing in a positive way
  • receiving and giving praise and criticism
  • communicating clearly and being heard
  • personal presentation and body language
  • techniques for making requests and dealing with overload
  • free 12 months call back service

The assertiveness training combines theory with practical exercises so you can learn through experience. Participants are given a safe and confidential space to share and learn from their own, and other peoples, experiences.

Still not sure if assertiveness training course for you? Take a look at our assertiveness top tips for a free taster on the course and something handy for you to keep!

This Assertiveness skills training course takes place at the Centre’s central London training suite with easy access to rail, tube and bus links.

Our assertiveness skills training is suitable for anybody who wants to develop a more assertive style at work. The course is most relevant for administrative staff and those new to supervising or managing teams.

Whilst the theory behind this course is anchored in Neuroscience, you do not need any previous knowledge of this subject to attend this course.

You will learn how to present your ideas and opinions in ways that enable you to feel heard and respected. You will gain an understanding of the difference between assertiveness and aggression, learn how to delegate effectively and develop your personal communication style.

The Centre offers a wide programme of courses to boost your skills and confidence. Take a look at Presentation skills, Personal effectiveness: be more confident at work, Customer care and telephone skills and Writing skills: the basics.

    • £469 plus VAT not-for-profit price (applies to charities and all other not-for-profit organisations, including public sector and housing)
    • £522 plus VAT standard price (applies to all other organisations)

Book this course

We have a two-tier pricing structure, offering discounted rates to charities and not-for-profit organisations: Not-for-profit price applies to charities and other not-for-profit organisations (including public sector and housing) Standard price applies to all other organisations

If you are requesting a charity discount, we will need your registered charity number

(if so please specify – please note, this information will be kept private and only used to ensure we can support your learning needs on the day(s) of the course)

(e.g. dietary, access, religious)

We will invoice you for your course and this will be sent via email within two working days. Once you have received your invoice, you can pay by BACS, credit card or cheque.

(promotional codes cannot be used for courses with a special offer price applied)