Itec deliver the Department for Work and Pensions Restart Scheme on behalf of Serco in Wales, to help individuals back into work.

The Restart Scheme will give individuals in Wales claiming Universal Credit in the IWSR* (for at least 9 months) enhanced support to find jobs in their local area.

We provide tailored support for individuals in South Wales in the IWSR who have been claiming Universal Credit.

We are committed to understanding your personal circumstances, goals and aspirations to help you break down barriers and move forward to find and secure sustainable work.

Our team of employability experts can help in the following ways:

  • Providing dedicated 1:1 support 
  • Access to training & qualifications
  • Advice on debt & money management issues
  • Skills and confidence building
  • CV and interview workshops
  • Support with mental & physical health conditions
  • Improving job searching results
  • Finding & securing sustainable employment
  • Provide ongoing support to you and your employer through a range of upskilling and development opportunities


To be eligible the claimant must:

  • Have been on Universal Credit or Jobseeker’s Allowance for 9 or more consecutive months
  • Be in the Intensive Work Search Regime at the point of referral
  • Have no sustained earnings at the point of referral
  • have the right to work in the UK
  • Reside in England or Wales
  • Be of working age
  • Not be currently participating in other DWP Contracted Employment Provision
  • Not be in a Control Group or Public Sector Comparator where participation on this programme would affect the validity of those groups

*Intensive Work Search Regime

Restart Participant
Since being on Restart I feel so much more positive about my future, and thanks to my trainer Jess, I am now filled with confidence that I can succeed. I would definitely recommend Restart o anyone who needs a hand getting into work, I can't wait to start my new job!
Restart Participant
Hannah and Aimee were really helpful, they were always in constant contact and sourced various job interviews for me based on my skills and traits. I'm so happy to find a job that's so well suited, I can't thank them enough.

Participant Journey

Once a participant’s eligibility and suitability have been identified the participant will be referred to ITEC via Serco from JCP. The warm handover will take place, and this is a chance for Work Coaches and participants to ask questions about the scheme and to check if the participant is eligible/suitable for the scheme. Reasonable adjustments, concerns or barriers should be identified.

The participant will then be booked in with an advisor to complete the induction and initial needs assessment. We use the needs assessment and “workstar” tool to help us identify any barriers that may be preventing the participant entering work. The areas covered include basic skills, workplace and social skills, job skills and experience, aspiration and motivation, job search skills, stability and health/well-being.

Once we have identified what support the participant could benefit from, we then set them actions on their action plan. These actions will be things that we think are essential to help them move into work. For example, CV writing, interview skills, budgeting, signposting to mental health or drug and alcohol support, confidence and self-esteem sessions, job search skills etc.

These actions will be expected to be completed on our “Jasper” system.
Participants will be contacted on a weekly/fortnightly basis via telephone to see how they’re getting on with the actions set, and whether they need support completing them. They will come to centre once a month for an action plan review to discuss the actions and set new ones depending on their needs.


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