Receptionist training: becoming an exceptional receptionist

(Former name: Exceptional receptionist)

Course summary

As a receptionist you are the public face and voice of your organisation, so the impression you give is the image that counts. Good communication skills are essential and this course looks at how to develop your professionalism and excel at your role.

Effective customer care is now the main thing that decides between successful organisations and those that struggle with their image. This receptionist training course explores how the receptionist is central to customers’ experience.

DMC, University of Essex
“Enjoyable course. My attention was kept high all day. Small group meant I could confidently contribute to group discussions.”
SP, Igloo Law
“I was very nervous at first but was made to feel comfortable. I enjoyed the training very much and felt everything was covered from start to finish. I would recommend this course.”
AT, The Cherie Blair Foundation for Women
“I had a great day and I feel like I have learnt a lot about being a receptionist.”
KD, Chalfont Community College
“I got some great tips to take away with me especially with writing emails. I really enjoyed the course and got some great tips from each section.”

Course dates and location

We can deliver this course virtually for your organisation, on a date and time that suits you. If you have four or more people who would like to attend this course then group training could be the most cost-effective option. Contact one of our Training Coordinators on 020 7490 3030 or email for more information and a quote.

If you would like to attend this course then register your interest with us. Currently, this course is run on request meaning that a date will be scheduled once we have at least three people interested in attending this course.

On this Receptionist training course you will cover:

  • the receptionist as the ‘face of the organisation’
    • communicator educator
    • shock absorber
    • psychologist
    • translator
    • problem solver
  • professional excellence
    • knowing your organisation
    • knowing your product
    • knowing your people
  • treating customers with respect
    • non-verbal communication
    • managing expectations with courtesy
  • listening skills
  • customer care skills
  • dealing with difficult people and situations
  • telephone skills
  • developing a professional image
    • dressing for success
    • speaking clearly and simply
    • body language
    • eye contact

The course is taught in a relaxed atmosphere and you will learn through a variety of exercises and discussion groups, using real-life examples with practical solutions.

The course also includes a year of free support from your trainer.

All our training courses are delivered virtually. The webinar systems used do not require software download.

This Receptionist training course is for receptionists, administrators and anyone who deals with the public, either face-to-face or on the phone. The Centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

The course will help you to understand the professionalism of the receptionist’s role and how to communicate well with the people you meet. It will show how attitudes and behaviours are linked, and how good customer care and customer service are paramount.

The Centre runs a number of courses for receptionists, administrators, secretaries, PAs and other office staff, to help improve your skills in your role. Consider The Executive PA; Customer care; Time management for administrators and Assertiveness skills.

  • £469 plus VAT not-for-profit price (applies to charities and all other not-for-profit organisations, including public sector and housing)
  • £522 plus VAT standard price (applies to all other organisations)

Book this course

We have a two-tier pricing structure, offering discounted rates to charities and not-for-profit organisations: Not-for-profit price applies to charities and other not-for-profit organisations (including public sector and housing) Standard price applies to all other organisations

If you are requesting a charity discount, we will need your registered charity number

(if so please specify – please note, this information will be kept private and only used to ensure we can support your learning needs on the day(s) of the course)

(e.g. dietary, access, religious)

We will invoice you for your course and this will be sent via email within two working days. Once you have received your invoice, you can pay by BACS, credit card or cheque.

(promotional codes cannot be used for courses with a special offer price applied)