Operations and Strategic Management
Trainer: Susan Croft
Content covered
- Understanding operational management approaches and models, including creating plans to deliver objectives and setting KPI’s
- Understand business development tools (e.g. SWOT), and approaches to continuous improvement
- Knowledge of management systems, processes and contingency planning
- Understand organisational values and ethics and their impact on decision making
Written account submission and mentor feedback
- Learners will submit a Written Account, evaluating how they have applied their new knowledge and skills in the workplace and challenges they may have faced. The Programme Mentor will review and give feedback on this.
Product Evidence submission
- Learners will submit evidence that they have applied the knowledge from the workshop. The Programme Mentor will review and give feedback on this.
Monthly Programme Mentor session
- Learners will attend mentoring sessions with their Programme Mentor to receive support and feedback in applying the knowledge to the workplace.