Managing underperformance, absence and stress

(Former name: Managing poor performance, absence and stress )

Course summary

Our one-day performance management training course is ideal for line managers and those supporting them in dealing with difficult cases of poor employee performance. It recognises that in some situations the objective will be improvement, while others call for more effective management control.

“The pace was really good, the delivery was really clear, and the content was tailored for all.”
AD, City YMCA London
“The course was very well conducted. The trainer was very good at engaging the team into debates. The activities were all great as well.”
EM, Shape Arts
“The trainer had excellent experience and knowledge. My overall experience at the Centre was excellent and I would recommend their training courses.”

Course dates and location

We can deliver this course virtually for your organisation, on a date and time that suits you. If you have four or more people who would like to attend this course then group training could be the most cost-effective option. Contact one of our Training Coordinators on 020 7490 3030 or email for more information and a quote.

If you would like to attend this course then register your interest with us. Currently, this course is run on request meaning that a date will be scheduled once we have at least three people interested in attending this course.

  • There are no dates available at the moment.

Performance Management Training Courses in London

Addressing staffing challenges helps middle and senior managers to contribute to organisational effectiveness; a failure to do so damages all stakeholders. This management skills course focuses particularly on working within an appropriate policy and legal framework to secure desired outcomes. Over the day you will cover:

  • the law on performance, absence and stress, particularly disability
  • dealing with cases alleging victimisation, bullying and harassment
  • managing absence – acceptable levels, short and long term issues, medical support
  • responsibilities of employers and employees in stress cases
  • setting and communicating performance standards
  • appraisals and supervision
  • addressing unacceptable performance – indiscipline, underachievement, and how to tackle concerns fairly and effectively
  • a year of free support

The course will make extensive use of group discussion, sharing of experiences and problems, and a number of case studies based on real experience, as well as offering guidance on appropriate policy frameworks.

Our performance management training course in London is for any manager at any level who wants a clear legal framework and greater confidence in dealing with absence and poor performance in staff.

The Centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

This performance management training course will give you a good understanding of the legal and best practice context for dealing with absence and poor performance. You will explore how to approach these difficult issues successfully and how to effect change, how to approach issues in one-to-ones and what to do when a more formal approach is necessary. The course uses both real life case studies and participants’ own experiences to demonstrate how to put your learning into practice.

The Centre offers a wide selection of management courses including HR skills for non HR managers, Supervision skills: managing people and teams, as well as a wide range of diversity courses.

  • £589 plus VAT not-for-profit price (applies to charities and all other not-for-profit organisations, including public sector and housing)
  • £654 plus VAT standard price (applies to all other organisations)

Book this course

We have a two-tier pricing structure, offering discounted rates to charities and not-for-profit organisations: Not-for-profit price applies to charities and other not-for-profit organisations (including public sector and housing) Standard price applies to all other organisations

If you are requesting a charity discount, we will need your registered charity number

(if so please specify – please note, this information will be kept private and only used to ensure we can support your learning needs on the day(s) of the course)

(e.g. dietary, access, religious)

We will invoice you for your course and this will be sent via email within two working days. Once you have received your invoice, you can pay by BACS, credit card or cheque.

(promotional codes cannot be used for courses with a special offer price applied)