Managing underperformance, absence and stress

(Former name: Managing poor performance, absence and stress )

Course summary

Our one-day performance management training course is ideal for line managers and those supporting them in dealing with difficult cases of poor employee performance. It recognises that in some situations the objective will be improvement, while others call for more effective management control.

V, ECU

“The pace was really good, the delivery was really clear, and the content was tailored for all.”

AD, City YMCA London

“The course was very well conducted. The trainer was very good at engaging the team into debates. The activities were all great as well.”

EM, Shape Arts

“The trainer had excellent experience and knowledge. My overall experience at the Centre was excellent and I would recommend their training courses.”

Course dates and location

We can deliver this course virtually for your organisation, on a date and time that suits you. If you have four or more people who would like to attend this course then group training could be the most cost-effective option. Contact one of our Training Coordinators on 020 7490 3030 or email for more information and a quote.

If you would like to attend this course then register your interest with us. Currently, this course is run on request meaning that a date will be scheduled once we have at least three people interested in attending this course.

There are no dates available at the moment.

Performance Management Training Courses in London

Addressing staffing challenges helps middle and senior managers to contribute to organisational effectiveness; a failure to do so damages all stakeholders. This management skills course focuses particularly on working within an appropriate policy and legal framework to secure desired outcomes. Over the day you will cover:

the law on performance, absence and stress, particularly disability
dealing with cases alleging victimisation, bullying and harassment
managing absence – acceptable levels, short and long term issues, medical support
responsibilities of employers and employees in stress cases
setting and communicating performance standards
appraisals and supervision
addressing unacceptable performance – indiscipline, underachievement, and how to tackle concerns fairly and effectively
a year of free support

The course will make extensive use of group discussion, sharing of experiences and problems, and a number of case studies based on real experience, as well as offering guidance on appropriate policy frameworks.

Our performance management training course in London is for any manager at any level who wants a clear legal framework and greater confidence in dealing with absence and poor performance in staff.

The Centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

This performance management training course will give you a good understanding of the legal and best practice context for dealing with absence and poor performance. You will explore how to approach these difficult issues successfully and how to effect change, how to approach issues in one-to-ones and what to do when a more formal approach is necessary. The course uses both real life case studies and participants’ own experiences to demonstrate how to put your learning into practice.

The Centre offers a wide selection of management courses including HR skills for non HR managers, Supervision skills: managing people and teams, as well as a wide range of diversity courses.

£589 plus VAT not-for-profit price (applies to charities and all other not-for-profit organisations, including public sector and housing)
£654 plus VAT standard price (applies to all other organisations)

Book this course

Course Name *

Course Date *

Course Fee *

Standard price: £654 VAT: £130.80; TOTAL: £784.80 ‘Not-for-profit’ price: £589 VAT: £117.80; TOTAL: £706.80

We have a two-tier pricing structure, offering discounted rates to charities and not-for-profit organisations: Not-for-profit price applies to charities and other not-for-profit organisations (including public sector and housing) Standard price applies to all other organisations

Registered Charity Number

If you are requesting a charity discount, we will need your registered charity number

Booker's Name *

Booker’s job title *

Booker’s email address *

Booker’s telephone *

Organisation’s name *

Organisation’s sector *

Address *

Post code *

How did you hear about the Centre? *

If other, please enter here

Delegate Details

Yes I am attending this course No, I am booking on behalf of someone else (enter details below)

Do you have any support or learning requirements?

(if so please specify – please note, this information will be kept private and only used to ensure we can support your learning needs on the day(s) of the course)

Delegate’s name

Delegate’s job title

Delegate’s email address

Delegate’s telephone number

Delegate’s mobile number

Does the delegate have any special requirements?

(e.g. dietary, access, religious)

Secondary delegate’s name

Secondary delegate’s job title

Secondary delegate’s email address

Secondary delegate’s telephone number

Secondary delegate’s mobile number

Third delegate’s name

Third delegate’s job title

Third delegate’s email address

Third delegate’s telephone number

Third delegate’s mobile number

Name and email address of Finance Manager for invoice

We will invoice you for your course and this will be sent via email within two working days. Once you have received your invoice, you can pay by BACS, credit card or cheque.

If you have a promotional code, enter it here

(promotional codes cannot be used for courses with a special offer price applied)

Do you have a Purchase Order number?

I have read and accept the Terms and Conditions and Customer Privacy Notice

If you are happy for us to contact you from time to time by e-mail with marketing information about our service please tick this box