By ‘focused listening’ we are referring to moving away from our hectic, ‘get it done NOW’ lives and moving towards more meaningful interactions with other human beings – something of a haven from our fast-paced world. More importantly, the skills taught will help create deeper, more rewarding relationships with your staff, colleagues, customers, clients and other stakeholders.
Focused listening is a way of listening that involves a clear intention and ability to concentrate on the speaker’s words in order to discern what is being communicated on multiple levels. By focused listening you will hear what is, and is not being said and can pick up on subtleties that are often missed with more superficial, hurried listening. By taking the time to truly listen to what the speaker has to say, the other person is likely to feel respected and heard. Real and focused listening leads to greater trust on the part of listener and the potential for a stronger overall relationship.
This one-day course covers:
- why listening is so important
- best and worst listeners exercise
- the concept of ‘slow listening’
- principles of communication
- five types of listening
- giving and getting feedback
- asking questions
- too much noise level and overcoming it
- listening to learn
- listening to decide
- listening to connect
- a year of free support
The course is highly interactive with useful exercises, group discussion and role play.