Internal communication

Course summary

Successful internal communication lies at the heart of any thriving organisation – it delivers information to the right people at the right time, it helps involve and motivate staff and makes a big contribution to effective external communication, too. If people don’t communicate well teams soon feel out of touch and uninformed.

Our one-day internal communication course is for anybody interested in shaping the communication culture of their organisation. It provides lots of practical tips for improving the way in which people relate and process information.

KB, Thames Luxury Charters Ltd
“This course was one of the best I have ever done! The course worked well with having a small group.”
LJ, Heineken UK
“Great. The trainer was engaging, encouraging and helpful. He made the content relatable and easy to understand and gave practical advice and tips.”
MR, Arts Council
“The course was very good, with clear, interesting ideas and good practical sessions. There were good discussion opportunities and relevant information that can be put into practice.”
GD, Amnesty International
“This was an excellent course - the trainer was really helpful and gave practical advice. The material was made relevant to my situation and guidance provided was very insightful.”
AP, Breast Cancer Now
“The course met my needs perfectly. It was the best course I've done in a longtime! I'm leaving feeling really inspired with lots of practical tools to help me.”

Course dates and location

We can deliver this course virtually for your organisation, on a date and time that suits you. If you have four or more people who would like to attend this course then group training could be the most cost-effective option. Contact one of our Training Coordinators on 020 7490 3030 or email for more information and a quote.

If you would like to attend this course then register your interest with us. Currently, this course is run on request meaning that a date will be scheduled once we have at least three people interested in attending this course. 

There are no dates available at the moment.

Over the day you will cover:

  • understanding the role and importance of internal communication in
  •  informing
  • involving
  •  motivating
  • leading
  • clarifying
  • effecting change
  • achieving internal alignment in order to project a coherent image to the outside world
  •  minimising stress
  •  promoting and modelling an effective and inclusive internal culture
  • the importance of two way communication
  • analysing the communication culture of your organisation
  •  recognising the symptoms of poor communication
  •  understanding the causes of poor internal communication (including lack of clarity around vision and mission, lack of ‘belonging’, lack of communication skills, poor/erratic communication procedures, poor communication culture, multi-site working)
  •  benchmarking your internal communication
  • conducting an internal communications audit
  • developing an internal communications action plan
  •  aims
  • SMART objectives
  •  which department should take the lead
  • identifying champions, the role of champions
  • procedures
  •  internal communication methods including
    – team brief and how to use it effectively
    – IT solutions
    – conferences and events
    – newsletters and noticeboards
    – quality circles and other peer to peer communication
  • monitoring and evaluating your internal communication
  • a year of free support

Our Internal communications course is designed for those who want to improve the internal communication in their organisation – whether they are line managers, senior managers or HR or communication professionals with internal communication as part of their brief.

The Centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

This course, held in London, will help you analyse the strengths and weaknesses of your own internal communication and find practical, relevant ways forward. It will introduce you to new ways of improving internal communication and will re-energise you in your quest for good communication! You will leave the course with ideas to implement on your return to your organisation.

Other courses you might find useful include Moving into management; Moving up in management; or Moving from manager to leader.

The Centre has a specialist communications team, who offer consultancy as well as training on internal communication. For more information, contact us on 020 7490 3030 or email

  • £512 plus VAT not-for-profit price (applies to charities and all other not-for-profit organisations, including public sector and housing)
  • £589 plus VAT standard price (applies to all other organisations)

Book this course

We have a two-tier pricing structure, offering discounted rates to charities and not-for-profit organisations: Not-for-profit price applies to charities and other not-for-profit organisations (including public sector and housing) Standard price applies to all other organisations

If you are requesting a charity discount, we will need your registered charity number

(if so please specify – please note, this information will be kept private and only used to ensure we can support your learning needs on the day(s) of the course)

(e.g. dietary, access, religious)

We will invoice you for your course and this will be sent via email within two working days. Once you have received your invoice, you can pay by BACS, credit card or cheque.

(promotional codes cannot be used for courses with a special offer price applied)