Handling written complaints
This Handling written complaints course introduces the key skills of communicating clearly, concisely and confidently in writing – by letter, email and social media.
Participants will learn why people complain, and how to turn a complaint into a positive customer experience. They will understand how to prevent a complaint escalating by demonstrating empathy, and how to achieve a friendly, professional tone. They will also learn how to analyse, plan and structure an appropriate response.
This complaints handling course is packed with practical, insider tips and case studies from the customer service industry.