Emotional intelligence in management and leadership

Course summary

This Emotional intelligence (EI) training course is for all managers wishing to work with emotional intelligence and to maximise their emotional intelligence and that of their people, team and organisation.

It introduces the concept of EI, offers frameworks for understanding and applying EI within the workplace, provides an opportunity to assess your personal EI and explores ways to develop the EI capabilities of yourself, your team and your organisation.

CS, John Lewis Partnership
“I wanted to learn about Emotional Intelligence and understand how to "be" it. This was a great, positive and interactive course.”
JP, Aurora Project Lambeth
“I thought the course was excellent and everyone should go on it! Rachel was engaging and interesting - very knowledgeable too.”
“This course was very informative and enjoyable. The trainer was very personable and responsive. She kept my interest throughout the day and kept the training at the right pace.”
HA, Thorgills
“I have reflected a lot on my own past,current and planned future practices and feel better equipped to interact with colleagues and clients in a discreet emotionally intelligent way.”
SS, Marjory Kinnon School
“This course has really made me think about how to be more of an emotionally intelligent person in the workplace. The trainer was very interesting, clear and gave good suggestions.”

Course dates and location

We can deliver this course virtually for your organisation, on a date and time that suits you. If you have four or more people who would like to attend this course then group training could be the most cost-effective option. Contact one of our Training Coordinators on 020 7490 3030 or email for more information and a quote.

If you would like to attend this course then register your interest with us. Currently, this course is run on request meaning that a date will be scheduled once we have at least three people interested in attending this course. 

There are no dates available at the moment.


Emotional Intelligence Training Course in London

Emotional intelligence in management and leadership assesses the personal and people competences involved in operating with effective emotional intelligence. It explores the competences involved in emotional intelligence, focusing on how to assess and further develop self awareness, emotional management, self motivation, and relationship management necessary to working with a high level of emotional intelligence. Over the day you will cover:

  • why bother to develop your EI?
  • the business case for EI
  • the core skills of EI
  • how to assess emotional competence
  • the emotional competence framework
  • making changes: four levels of readiness
  • ‘inside out‘ working
  • using your inner wisdom
  • how to develop emotional awareness and self confidence
  • the importance of accurate self assessment
  • understanding and developing others
  • developing political savvy
  • using your influence
  • the emotionally intelligent leader
  • assessing your EI
  • the emotional intelligent team
  • the emotionally intelligent organisation
  • a year of free support

All our training courses are delivered virtually. The webinar systems used do not require software download.

This Emotional intelligence training course in London is for anyone in a management and leadership capacity who wishes to develop and enhance their intra and interpersonal skills. The Centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

This Emotional intelligence training course offers you the opportunity to take an audit of your emotional intelligence and reflect on that of your team and of your organisation. You will have a better practical understanding of what it means to work with emotional intelligence, you will have made an assessment of your intra and interpersonal competencies and how they impact on the way you work. You will have a strategy for self development in these areas. You will also have a sense of the EI of your team and of your organisation and how matters of emotional intelligence impact on their practice and productivity.

The Centre runs a number of courses for managers including Influencing skillsMoving into managementMoving from manager to leaderSelf-awareness at work and Team leader skills.

  • £589 plus VAT not-for-profit price (applies to charities and all other not-for-profit organisations, including public sector and housing)
  • £654 plus VAT standard price (applies to all other organisations)

Emotional intelligence in management and leadership

We have a two-tier pricing structure, offering discounted rates to charities and not-for-profit organisations: Not-for-profit price applies to charities and other not-for-profit organisations (including public sector and housing) Standard price applies to all other organisations

If you are requesting a charity discount, we will need your registered charity number

(if so please specify – please note, this information will be kept private and only used to ensure we can support your learning needs on the day(s) of the course)

(e.g. dietary, access, religious)

We will invoice you for your course and this will be sent via email within two working days. Once you have received your invoice, you can pay by BACS, credit card or cheque.

(promotional codes cannot be used for courses with a special offer price applied)