Effective feedback and conversations
In flatter, more digital and complex organisations there’s an increasing need to have effective, and sometimes challenging, conversations with colleagues, members and stakeholders. This one day management course will focus on each group’s unique challenges whether that’s disagreeing with a senior colleague, motivating a high-performer or explaining a change initiative. We will use an anonymous online survey to get real-life examples from the participants and we’ll use those challenging behaviours and difficult conversations as the focus of the day. The programme is highly interactive and practical with exercises, self-assessments, group work, case studies and role playing. The focus of the day will be sharing best practice and toolkits to give the managers the skills and confidence to have these critical conversations.