Conflict resolution: an introduction

Course summary

This London-based conflict management training course provides you with the practical tips, techniques and strategies to calmly and effectively deal with the day-to-day niggles and disagreements of everyday working life.

"The course was very informative and helpful, lots of visual aid and techniques to take away. Very approachable trainer."
WM, NHS Coastal CCG
"The course was very informative and able to deliver additional tools and mechanism that I can and will apply to all future potential clients."
"I have come away from this course with some great tools which I can apply professionally and personally. Carolyn created a safe environment and tailored the course to our needs."

Course dates and location

We can deliver this course virtually for your organisation, on a date and time that suits you. If you have four or more people who would like to attend this course then group training could be the most cost-effective option. Contact one of our Training Coordinators on 020 7490 3030 or email for more information and a quote.

If you would like to attend this course then register your interest with us. Currently, this course is run on request meaning that a date will be scheduled once we have at least three people interested in attending this course.

In even the best run organisation, conflict happens. Conflict doesn’t have to be costly or have negative consequences, though left unacknowledged it can be distracting at best and at worst, destructive. So unlock the positive potential of conflict and learn how to approach conflict situations constructively and with increased confidence. The course covers:

  • recognising and understanding conflict in the workplace and why it happens
  • understanding individual reactions to conflict
  • managing reactions to conflict
  • making interventions appropriate to the situation
  • knowing when to get involved
  • getting to the heart of a conflict
  • dealing with emotion
  • enhanced communication skills
  • finding the common ground between oppositional positions
  • creating a future focus
  • joint problem solving
  • following a structured process for resolving conflict
  • other conflict management techniques
  • a year of free support

All our training courses are delivered virtually. The webinar systems used do not require software download.

This Conflict resolution course is suitable for new managers or anyone wanting to develop their effectiveness in dealing with conflict.

The Centre works with people from all sectors including the public sector, voluntary sector, private sector and corporate sector.

This course will help you understand why conflict happens and will provide you with tips and techniques to help diffuse and resolve conflict situations at an early stage. The day will include practical work and there will be plenty of opportunity for group discussion and to share experiences.

Other courses around the areas of managing conflict and mediation are Resolving conflict with the customer and Mediation skills for managers. Call us on 020 7490 3030 for more information on either of these courses.

Other courses of interest in this area will include Handling difficult people and situations; Internal communication and Assertiveness skills: a practical approach.

  • £589 plus VAT not-for-profit price (applies to charities and all other not-for-profit organisations, including public sector and housing)
  • £654 plus VAT standard price (applies to all other organisations)

Book this course

Conflict resolution

We have a two-tier pricing structure, offering discounted rates to charities and not-for-profit organisations: Not-for-profit price applies to charities and other not-for-profit organisations (including public sector and housing) Standard price applies to all other organisations

If you are requesting a charity discount, we will need your registered charity number

(if so please specify – please note, this information will be kept private and only used to ensure we can support your learning needs on the day(s) of the course)

(e.g. dietary, access, religious)

We will invoice you for your course and this will be sent via email within two working days. Once you have received your invoice, you can pay by BACS, credit card or cheque.

(promotional codes cannot be used for courses with a special offer price applied)