In even the best run organisation, conflict happens. Conflict doesn’t have to be costly or have negative consequences, though left unacknowledged it can be distracting at best and at worst, destructive. So unlock the positive potential of conflict and learn how to approach conflict situations constructively and with increased confidence. The course covers:
- recognising and understanding conflict in the workplace and why it happens
- understanding individual reactions to conflict
- managing reactions to conflict
- making interventions appropriate to the situation
- knowing when to get involved
- getting to the heart of a conflict
- dealing with emotion
- enhanced communication skills
- finding the common ground between oppositional positions
- creating a future focus
- joint problem solving
- following a structured process for resolving conflict
- other conflict management techniques
- a year of free support
All our training courses are delivered virtually. The webinar systems used do not require software download.