In-Company Training Consultant

Salary Banding: £28,000 – £30,000

Base Location: The role will be based at our Sister company, The-Centre for Strategy and Communication, London.

Contract: Full time, Permanent

Working hours: Monday to Friday

This role is subject to a DBS check. The cost of the DBS check will be met by the company.

Itec operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

What are the core responsibilities of this role?

  •  Responsible for generating business with new and existing clients through various sales activities.
  • Responsible for the effective promoting of Apprenticeship programmes and Traineeships services to client base and passing these to the Funded Services Consultants to follow up.
  • Responsible for building and maintaining successful, efficient, and strategic relationships with clients, identifying repeat business opportunities.
  • Work with the Programme Manager to formulate a management account approach for designated clients including targets for customer satisfaction, retention and future sales growth.
  • Maintain commercial and marketplace knowledge to identify business opportunities arising in the marketplace.
  • Responsible for managing and coordinating bookings.
  • Responsible for managing assigned booking enquiries and processes, ensuring all bookings are processed and recorded correctly on Management Information Systems / Trackers, managing booking transfers and cancellations informing relevant parties in a timely manner.
  • Accountable for rate negotiation within company agreed standards, working with management, where appropriate, to ensure financial margins are achieved.
  • Accountable for dealing with aftercare and client service calls in a timely and professional manner, identifying any follow up action required.
  • Effectively manage and record complaints through to resolution.  Escalation of complaints to senior management as required
  • Accountable for reporting sales activity, enquiry conversation rates, bookings, income, data and forecasts on a regular basis to Senior Management and Board in accordance with business requirements.
  • Accountable for maintaining and reporting financial information to the finance department as required.  Liaising with management and finance in respect of invoices and any discrepancies

What skills and experience are we looking for from potential applicants?

 Essential

  • Experience of working in a commercial target driven environment
  • Sales and customer service experience
  • Relationship management experience
  • Influencing and negotiating skills
  • Attention of detail and analytical skills

Desirable

  • Experience of working in a training / HR / L&D environment
  • Account management experience
  • Knowledge of the training and development sector
  • Safeguarding & Prevent Knowledge and understanding

Employee Ownership Trust

Itec is an employee-owned organisation. Our unique status allows our employees to have greater engagement and ownership in the future growth and success of Itec. At Itec we are passionate about our people and collaborative in the way we work. Employee Ownership Trust is our annual bonus; this percentage is determined by the overall performance of the organisation and subject to qualifying criteria.

As an employee-owned business, our people are our main asset, and everyone has a say in the direction that the business is heading.  As a valued employee owner, you will be entitled to receive the below corporate benefits:

  • Contributory Pension Scheme
  • 25 days annual leave plus bank holidays
  • Life Assurance
  • Personal development and career opportunities
  • Eyesight care scheme
  • Gym Membership
  • NUS discount card
  • Cycle to work scheme
  • Travel expenses and business mileage
  • Being an employee owner as part of the EOT