Helpdesk Apprentice

Apprenticeship Level: Foundation Apprenticeship (Level 2)
Employer: Ethos Communications Solutions Ltd
Location: Fairway House Links Business Park, Fortran Rd, CF3 0LT, United Kingdom.
Hours of Work : 31-40 hours per week
Salary : £9,750 per annum
Vacancy ID : 3271
Positions Available: 1

About the apprenticeship


• Answer IT Helpdesk calls and provide first line assistance.
• Escalating calls where necessary
• Work with users to resolve outstanding faults.
• Ensure that all helpdesk calls are actioned within agreed service levels.
• Record all call details on the ticketing system.
• Serve as the first point of contact for customers seeking technical assistance over the phone or
• email.
• Perform remote troubleshooting.
• Walk the customers through the problem-solving process
• Installing printer monitoring software for our clients.



• Technical background in IT and networks
• Calm, friendly and professional manner
• Problem solving
• Interest in learning new skills
• Work well under pressure




Welsh Spoken Skills: No
Welsh Written Skills: No

Course details

Training provider:

ITEC Training Solutions Ltd


Customer Service

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Interviews to be held face to face.


How to apply

Email the address below to apply for this vacancy