Customer Service Trainee JGW+

Job Growth Wales+ is for those aged 16-19 who are not in full-time education, employment, or training.

Job Opportunity JGW+

Position Available: Customer Service Trainee
Employer:  CPR Global Technology
Location:  Swansea

Hours of Work: Full time
Salary: National Minimum Wage

Primary Job Responsibilities 

  • Receiving inbound calls from our customers, helping to resolve any queries they have, and upselling products/services. 
  • Respond to and resolve customer inquiries. 
  • Building rapport with new and existing customers, giving the best possible customer experience. 
  • Demonstrating keen attention to detail 
  • Working effectively as part of a team 
  • Adhering to company principles and values at all times 
  • Making outbound calls to resolve customer issues. 
  • Dealing with customer tickets 
  • Assisting with online customer chats 
  • Testing of existing products 
  • Dealing with any technical-related issues 


  • Excellent customer service skills 
  • Previous experience in a customer-focused or sales environment, the previous customer service experience is desirable 
  • Demonstrable experience in working within a structured process 
  • Proficient IT Skills 
  • The ability to work well as part of a team 
  • Being flexible and open to a new challenge 

How to apply

Please send your CV along with a description of why you think you would be suitable for this Job Growth Wales position +, to

Please also include a contact number so we can call you to discuss interview dates.