Customer Service Advisor

Job Growth Wales+ is for those aged 16-19 who are not in full-time education, employment, or training.

Job Opportunity JGW+

Position Available: Customer Service Advisor
Employer: Home Instead
Location: Taffs Well
Hours of Work: 28 hours per week
Salary: National Minimum Wage

Roles and responsibilities:

  • Answer the telephone in a professional and friendly manner and direct calls to the appropriate person, taking messages and ensuring they are passed on in a timely and accurate manner
  • Always maintain the highest level of confidentiality with all information
  • Enter and maintain accurate client and Care Professional records on system
  • Meet and greet visitors
  • Assist in Diary Management for Clients and Care Professionals
  • Help maintain a clean office environment
  • Prepare refreshments and documentation for in-house training and meetings
  • Perform secretarial duties including but not limited to typing of care plans, reviews, file audits
  • Update system logs following every telephone call and/or Client/Care Professional occurrence
  • Assist with filing of documentation, file assembly and stock orders.
  • Complete any other duties deemed appropriate by the management

How to apply

Please send your CV along with a description of why you think you would be suitable for this Job Growth Wales position +, to

Please also include a contact number so we can call you to discuss interview dates.