Receptionist training: becoming an exceptional receptionist
As a receptionist you are the public face and voice of your organisation, so the impression you give is the image that counts. Good communication skills are essential and this course looks at how to develop your professionalism and excel at your role.
Effective customer care is now the main thing that decides between successful organisations and those that struggle with their image. This receptionist training course explores how the receptionist is central to customers’ experience.
Contact Us
Contact one of our Training Coordinators on 020 7490 3030, e-mail training@itecskills.ac.uk or through the contact us form for more information and a quote.
Course Details
Course Outline
- the receptionist as the ‘face of the organisation’
- communicator educator
- shock absorber
- psychologist
- translator
- problem solver
- professional excellence
- knowing your organisation
- knowing your product
- knowing your people
- treating customers with respect
- non-verbal communication
- managing expectations with courtesy
- listening skills
- customer care skills
- dealing with difficult people and situations
- telephone skills
- developing a professional image
- dressing for success
- speaking clearly and simply
- body language
- eye contact
The course is taught in a relaxed atmosphere and you will learn through a variety of exercises and discussion groups, using real-life examples with practical solutions.
The course also includes a year of free support from your trainer.
All our training courses are delivered virtually. The webinar systems used do not require software download.
Who Is This Course For?
This Receptionist training course is for receptionists, administrators and anyone who deals with the public, either face-to-face or on the phone. The Centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.
What Will This Course Help Me Do : Learning Outcomes?
The course will help you to understand the professionalism of the receptionist’s role and how to communicate well with the people you meet. It will show how attitudes and behaviours are linked, and how good customer care and customer service are paramount.
